ADR in the Workplace

This course will cover skills and systems for conflict management in the workplace and will prepare participants to use dispute resolution skills and design dispute resolution systems within the workplace. It will teach participants how to prevent conflict when appropriate, manage conflict when it arises, empower stakeholders, and channel interpersonal interactions in constructive directions. Recognizing that conflict arises in different kinds of workplaces and industries, it will include material from a broad spectrum of fields.